Shipping & Returns


We ship domestically throughout all of Canada, P.O. Boxes included. 

Standard shipping is free for orders $35 and over. For orders under $35, there's a flat rate shipping charge of $12.50 applied at checkout. 

We aim to dispatch orders within 2 business days of them being placed. Most orders will be delivered within 5-7 business days; however, some may take a little longer to reach you especially if it's a busy time of year like the holiday season. Overall, please allow up to 10 business days for delivery. 

Once your order ships, you'll receive an email notification with a link to the tracking details so you can monitor your shipment. 

If you have any questions regarding your order, please contact us and we'll do our best to help.


Online Purchases -

If your order is incorrect, damaged, or incomplete, please let us know. We'll work to find the best solution.

Did you give a new tea a try and discover it's not for you? Please reach out to our team and we'll work with you to find a solution.

Instore Purchases

We're unable to provide refunds or exchanges for Tetley products purchased through one of our vendors or retail partners.

If you have a question pertaining to a product purchased outside of our website, please contact us